Generally, returned online purchases are eligible only for store credit or exchange rather than a refund. To find out if a purchase is eligible for return/ exchange, please contact customer care at email@example.com within five (5) business days of delivery. Final Sale items are not eligible for store credit, refund or exchange. If you are unhappy with our products for any reason, please read our General Philosophy on customer service and let us know how we can help.
Returns & Exchanges must meet the following criteria:
-Item must be in new, unopened, unused, un-altered (pre-shipped) condition
-Original packaging must be intact
-Product must be in original box with original packaging
-Receipt / confirmation email must be included with return
-Return shipping cost is buyer's responsibility
-Requests must be made within five (5) business days of delivery date
-Customer is responsible for return shipments, which must include delivery confirmation or tracking
Please note that we are NOT able to accept returns on open, damaged, or otherwise “used” items. We are not responsible for return shipping costs or for compensation of items lost or damaged in return shipping. All return/ exchange requests must be pre-approved. Requests made after five (5) business days of delivery will be denied.
Returns/ exchanges that do not arrive in "new" or "unopened" condition may be subject to a re-stocking fee determined by us depending on the condition of item.
If an item is deemed ineligible for return/ exchange, the customer will be billed for return shipping.
Exchanges may be available while supplies last. Please contact us before returning any item to determine if we can process an exchange. Exchanges must meet the same criteria as returns, listed above.
Store credit is issued for original purchase amount (excluding shipping) on a Shomei Organic Skincare gift card and does not expire.
For all returns and exchanges, please contact us at: firstname.lastname@example.org